Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where reasonably possible.

To request a return, please contact us at support@glowdockshop.com with your order number and a description of the reason for the return. We will provide return instructions if your return is approved.

Customers are responsible for return shipping costs for returns due to a change of mind or ordering the wrong product.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with photos or video showing the issue. We will review the issue and, where appropriate, provide a replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, may not be refundable unless required by applicable law or the issue was caused by an error on our part.

If your order arrives damaged, defective, or incorrect, please contact us before returning the item so we can provide the appropriate instructions.

Contact

If you have questions about returns or refunds, please contact us at:

support@glowdockshop.com